Frequently Asked Questions

Everything you need to know about your SMUG beauty routine.

Are SMUG products cruelty-free and vegan?

Absolutely. We believe in beauty without compromise. All SMUG products are 100% vegan and never tested on animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.

What is your return policy?

We want you to love your skin. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund, provided they are gently used or unopened.

Can I track my shipment?

Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.